How we're continuing to improve your customer experience

What is Connect?

Connect is our self-service portal for customers to interact with NHS Property Services. It aims to provide a smoother, faster, self-serving experience, giving you more time to focus on providing excellent patient care.

Connect has been built with the customer at the heart of the design. It's your one-stop-shop to log all of your non-urgent facilities management jobs, request technical compliance certificates, ask questions to our Customer Service Centre and tell us if something has gone wrong. You can also track all these queries 24/7 online.

Over the past year, we’ve made many improvements to Connect, including enhancing the look and feel of the platform to make it easier for you to navigate. You can also now access technical compliance certificates through the portal.

Throughout 2025 and beyond, we’ll continue making further improvements. We want to grow Connects capabilities to provide you with even more information at your fingertips, saving you time and allowing you to focus on what's important—caring for your patients.

New features will include:

Viewing your billing information

Downloading occupancy, service and support guides and material.

This is a snapshot only. We'll keep you informed about future releases as and when they become available.

How Connect benefits you?

Quick response: You will receive a reference number for your job, query or complaint, giving you assurance that it’s been received.

Better updates: You will be able to check the status of your job, query or complaint at any time by logging into Connect, saving you the time of checking up on it or wondering what the latest is.

More visibility: You can see what other jobs have been raised for your site.

More personal responses: If your query is related to a specific to a property, it will be directed to the local team who know your area, ensuring you receive a specific response.

Higher quality service: The services you receive from us will improve as we collect more data to identify trends and fix issues at the root cause.

Learn more about Connect